Services
Systematic Thinking Skills
STS is a body of analytic capabilities to anticipate issues, take advantage of opportunities, make decisions and react to unforeseen problems. We customize the training of these skills to specific groups in the company based on their roles, with some groups learning one or two processes and other groups learning all the STS capabilities. With the common approaches and language used in STS, people throughout the company can contribute based on their specific expertise as STS becomes core to operations. The skills include:
- Root Cause Analysis - resolve issues impacting quality and productivity by quickly identifying the true causes of problems
- Decision Analysis - make balanced cost/benefit decisions to prevent endlessly revisiting decisions
- Problem Prevention - Risk Analysis - identify issues that could impact profitability and make plans to avoid them and mitigate their effects if they occur
- Opportunity - Benefit Analysis - identify opportunities for revenue growth and expense reduction, and make plans to take advantage of them
- Priority Analysis - identify, clarify and prioritize issues and concerns requiring attention
Other programs:
Improving Customer Support - reduce the cost of customer support by identifying and resolving customers' issues quickly
People Performance - create a high performance work environment to increase quality and productivity
Workflow Design - improve workflows and processes to reduce bottlenecks and downtime
Project Management - complete projects on time, within budget and with the desired results